Trial Purchase Error FAQ

Why are my members getting the following error?

If one of your members is getting the error "You already purchased a free trial for this pass" when trying to buy one of your pricing plans that has a trial period, this means that the user has already purchased a membership that included a free trial in the past.

Error when buying a plan with trial period

Why does this validation exist?

This validation exists to prevent the abuse of trial periods by members. By only allowing a customer to use one trial period for each pass, Whop ensures that a customer doesn't enter a loop of using trials without ever enrolling in a paid membership.

Can I remove this validation?

Unfortunately, it's not possible to remove this validation since it's adopted by Whop and it's applicable to all companies operating on the platform.

What links can I send them to purchase?

Option 1 - Pricing option (no trial period)

You will need to send your customer a link for a pricing option that doesn't include a trial period.

Example of pricing option without trial period

You can keep all the remaining setup of your previous plan.

Option 2 - New pass (with trial period)

In case you still want to provide a trial period for that customer, you will need to create a new pass here:

In the new pass, you will be able to create a new pricing option with a free trial period that now your member will be able to claim.