🎯FAQ Hub

This space will help answer some of our most frequently asked questions.

What are the payment fees?

🛒Payment fees overview

How do I transfer my existing subscriptions?

✈️External transfer

Can I connect a custom domain to Whop?

🔗Custom domain

How do I get key update Discord webhooks in my server?

🪝Discord webhooks

How do crypto payments work?

📈Coinbase crypto payments

Why are my users unable to purchase?

🚫Card declines or can't checkout

How do I prevent Stripe account shutdowns?

〽️Reducing Stripe account shutdowns

How do I get a custom embed video preview?

📺Custom embed videos

What does the past due valid toggle do?

🏁Past due valid

How long does it take for payments to show in my Stripe Express dashboard?

💲Stripe payout delay

How do I add free days to a user's subscription?

🆓Adding free days

How do I collect VAT IDs from customers?

ℹ️Customer VAT IDs

How do I add team members to the dashboard?

🤝Adding team members