# FAQ Hub

This space will help answer some of our most frequently asked questions.

## What are the payment fees?

{% content-ref url="reference/businesses-using-whop/dashboard-fees-transfers/payment-fees-overview" %}
[payment-fees-overview](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/dashboard-fees-transfers/payment-fees-overview)
{% endcontent-ref %}

## How do I transfer my existing subscriptions?

{% content-ref url="reference/businesses-using-whop/transferring-to-whop/external-transfer" %}
[external-transfer](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/transferring-to-whop/external-transfer)
{% endcontent-ref %}

## Can I connect a custom domain to Whop?

{% content-ref url="reference/businesses-using-whop/branding/custom-domain" %}
[custom-domain](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/branding/custom-domain)
{% endcontent-ref %}

## How do I get key update Discord webhooks in my server?

{% content-ref url="reference/businesses-using-whop/discord-webhooks/discord-webhooks" %}
[discord-webhooks](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/discord-webhooks/discord-webhooks)
{% endcontent-ref %}

## How do crypto payments work?

{% content-ref url="reference/businesses-using-whop/payments/coinbase-crypto-payments" %}
[coinbase-crypto-payments](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/coinbase-crypto-payments)
{% endcontent-ref %}

## Why are my users unable to purchase?

{% content-ref url="reference/businesses-using-whop/payments/card-declines-or-cant-checkout" %}
[card-declines-or-cant-checkout](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/card-declines-or-cant-checkout)
{% endcontent-ref %}

## How do I prevent Stripe account shutdowns?

{% content-ref url="reference/businesses-using-whop/payments/reducing-stripe-account-shutdowns" %}
[reducing-stripe-account-shutdowns](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/reducing-stripe-account-shutdowns)
{% endcontent-ref %}

## How do I get a custom embed video preview?

{% content-ref url="reference/businesses-using-whop/branding/custom-embed-videos" %}
[custom-embed-videos](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/branding/custom-embed-videos)
{% endcontent-ref %}

## What does the past due valid toggle do?

{% content-ref url="reference/businesses-using-whop/payments/past-due-valid" %}
[past-due-valid](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/past-due-valid)
{% endcontent-ref %}

## How long does it take for payments to show in my Stripe Express dashboard?

{% content-ref url="reference/businesses-using-whop/payments/stripe-payout-delay" %}
[stripe-payout-delay](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/stripe-payout-delay)
{% endcontent-ref %}

## How do I add free days to a user's subscription?

{% content-ref url="reference/customers-using-whop/member-action-faqs/adding-free-days" %}
[adding-free-days](https://whop-test.gitbook.io/faq/reference/customers-using-whop/member-action-faqs/adding-free-days)
{% endcontent-ref %}

## How do I collect VAT IDs from customers?

{% content-ref url="reference/businesses-using-whop/payments/customer-vat-ids" %}
[customer-vat-ids](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/payments/customer-vat-ids)
{% endcontent-ref %}

## How do I add team members to the dashboard?

{% content-ref url="reference/businesses-using-whop/settings-faq/adding-team-members" %}
[adding-team-members](https://whop-test.gitbook.io/faq/reference/businesses-using-whop/settings-faq/adding-team-members)
{% endcontent-ref %}